THE ROLE OF COMPETENCE AND MOTIVATION INCREASE SATISFACTION AND PRODUCTIVITY WORK
DOI:
https://doi.org/10.55197/qjssh.v7i5.1362Keywords:
competence, motivation, satisfaction, work productivityAbstract
This study aim is to analyze the influence of competence and motivation on work satisfaction and productivity. Work hotel employees, as well as test role satisfaction as an intervening variable. Research uses a quantitative approach with a method. A survey was conducted on employees of the Swissôtel PIK Avenue Hotel and the Mercure Jakarta Hotel. The sampling technique used was saturated sampling, with a sample of 193 employees who met the research criteria. Data collection was carried out through a Google Forms-based questionnaire using a five-point Likert scale. Data analysis was performed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method to test intervariable relationships. Research results show that competence and motivation are influential, positive, and significant to work satisfaction. In addition, competence, motivation, work, and satisfaction have been shown to be influential, positive, and significant for productivity. Employee motivation has a greater influence on satisfaction, while competence is the most dominant factor in increasing productivity at work. The R-Square value of 0.394 indicates that competence and motivation work-capable explain 39.4% of the variation in satisfaction with work. Meanwhile, the R-Square value of 0.693 indicates that competence, motivation, work, and satisfaction explain 69.3% of the variation in employees' productivity. The research results also prove that satisfaction plays a role as an intervening variable that strengthen influence of competence and motivation on productivity at work. Findings: This shows that improving productivity among hotel workers can be achieved through the development of sustainable competence, providing motivation for effective work, as well as creating an environment capable of increasing employee satisfaction. Thus, the company needs to implement management strategies to source Power-integrated human-use support performance organization optimally and sustainably.
References
[1] Adriyanto, H., Subakti, A.G. (2018): Pengaruh pelatihan, motivasi dan kompetensi terhadap kinerja karyawan (Studi kasus Hotel Sahid Jaya Lippo Cikarang). – Journal of Indonesian Tourism, Hospitality and Recreation 1(2): 55-69.
[2] Ahmad, A.J. (2020): Kompetensi sumber daya manusia bidang perhotelan pada hotel bintang 4 di Kota Berastagi Kabupaten Karo. – Jurnal Akademi Pariwisata Medan 8(1): 1-10.
[3] Anggara, R., Ingkadijaya, R. (2023): Pengaruh kompensasi dan motivasi terhadap kepuasan kerja karyawan Hotel Santika Premiere ICE BSD City. – Jurnal Manajemen Perhotelan dan Pariwisata 6(1): 14-24.
[4] Ariani, M., Tamara, D., Malik, A.R., Darma, D.C. (2024): With job satisfaction or not? The role of job satisfaction in the relationship between training and rewards on employee productivity. – Economics 12(3): 293-320.
[5] Armstrong, M. (2006): A Handbook of Human Resource Management Practice. – Kogan Page, London 982p.
[6] Armstrong, M. (2014): Armstrong's Handbook of Human Resource Management Practice. – Kogan Page, London 880p.
[7] Balajaya, K.O.F., Sanjaya, I.N.S., Adnyana, I.B.A. (2025): Peran kepuasan kerja memediasi motivasi kerja terhadap kinerja karyawan pada The Lerina Hotel Nusa Dua Bali. – Optimal: Jurnal Ekonomi dan Manajemen 5(4): 575-594.
[8] Ghozali, I. (2021): Aplikasi analisis multivariate dengan program IBM SPSS 26. – Badan Penerbit Universitas Diponegoro, Semarang 506p.
[9] Gijoh, R. (2013): Motivasi, kompetensi dan budaya kerja pengaruhnya terhadap kepuasan kerja karyawan outsourcing pada Hotel Sintesa Peninsula Manado. – Jurnal EMBA 1(4): 1963-1973.
[10] Hafshah, S.S., Sahlan, M. (2025): Pengaruh kompetensi dan beban kerja terhadap kinerja karyawan di Hotel Neo Dipatiukur Bandung. – Jurnal Ilmu Ekonomi dan Bisnis 2(3): 8-15.
[11] Hair, J.F., Hult, G.T.M., Ringle, C.M., Sarstedt, M. (2017): A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). – SAGE Publications, Thousand Oaks 390p.
[12] Indrasari, M. (2017): Kepuasan kerja dan kinerja karyawan: Tinjauan dari dimensi iklim organisasi, kreativitas individu dan karakteristik pekerjaan. – Indomedia Pustaka, Yogyakarta 84p.
[13] Iriyanti, A.R. (2022): Peran keterampilan kerja dan pengalaman kerja terhadap produktivitas kerja karyawan. – JMD: Jurnal Riset Manajemen dan Bisnis Dewantara 5(1): 1-8.
[14] Irsanin, A.S., Putri, D.R. (2024): Hubungan kepuasan kerja dengan produktivitas kerja karyawan di Hotel Megaland Solo. – Jurnal Talenta Psikologi 13(1): 13-21.
[15] Laisa, F.Z., Monoarfa, V. (2018): Pengaruh motivasi terhadap produktivitas kerja karyawan pada PT. Primarindo Kencana (Hotel Maqna by Prasanty Gorontalo). – JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis 1(2): 180-191.
[16] Nia Dwipayanthi, N.P., Santoso, R.T.P.B., Sukmana, I.T. (2023): Pengaruh gaya kepemimpinan, kompensasi, dan kompetensi terhadap kepuasan kerja karyawan pada Shary Shary Restoran & Bar Canggu. – Jurnal Ekonomi dan Pariwisata 18(1): 1-10.
[17] Osman, I.R., Milenia, R. (2022): Pengaruh motivasi kerja dan pengalaman kerja terhadap produktivitas kerja karyawan Hotel Royal Palm Cengkareng. – IKRAITH-EKONOMIKA 5(3): 140-147.
[18] Palupiningtyas, D., Yuliamir, H., Rahayu, E. (2022): Pengaruh kompetensi dan motivasi terhadap kepuasan kerja serta berdampak pada kinerja karyawan di Hotel Muria Semarang. – Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan 2(3): 363-369.
[19] Permata Sari, N.P.I., Tingkes, I.N., Sukmana, I.T. (2025): Pengaruh kompetensi, kepuasan kerja, dan lingkungan kerja terhadap kinerja karyawan housekeeping di COMO Uma Canggu Hotel. – Nama jurnal belum disahkan 4(2): 123-132.
[20] Poluan, T., Lengkong, V.P.K., Pandowo, M. (2018): Analisis kepuasan kerja dan lingkungan kerja terhadap kinerja karyawan pada Hotel Top Manado. – Jurnal EMBA 6(4): 2418-2427.
[21] Prayetni, I.A., Sumayku, S.M., Runtuwene, R.F. (2018): Kepuasan kerja karyawan housekeeping department pada Sintesa Peninsula Hotel Manado. – Jurnal Administrasi Bisnis 6(1): 10p.
[22] Purnami, N.M.I., Utama, I.W.M. (2019): Pengaruh pemberdayaan, motivasi dan lingkungan kerja terhadap produktivitas kerja karyawan. – E-Jurnal Manajemen Universitas Udayana 8(9): 5611-5631.
[23] Purwaningrum, H., Syamsu, M.N. (2021): Hospitality Industry. – Insan Cendekia Mandiri, Sumatra Barat 102p.
[24] Putri, D.S., Mustika, N., Widyawati, S.R. (2023): Pengaruh pengembangan karyawan, budaya organisasi dan fasilitas kerja terhadap produktivitas kerja karyawan pada Hotel Discovery Kartika Plaza di Badung. – EMAS: Jurnal Ekonomi, Manajemen dan Bisnis 4(12): 3004-3015.
[25] Santika, W.S., Panjaitan, T.W.S. (2023): Analisis pengaruh disiplin dan motivasi kerja terhadap produktivitas kerja karyawan Hotel Goodrich Suites Jakarta. – BIP's Jurnal Bisnis Perspektif 15(1): 65-77.
[26] Sari, N.M.O., Santoso, R.T.P.B., Sirna, I.K. (2022): Pengaruh disiplin kerja, motivasi kerja, dan etos kerja terhadap produktivitas kerja karyawan Kuta Central Park Hotel. – Jurnal Ekonomi dan Pariwisata 17(1): 86-98.
[27] Sudanang, E.A., Priyanto, S.E. (2020): Pengaruh kepuasan kerja dan budaya organisasi terhadap produktivitas kerja karyawan di Horison Apartemen dan Kondotel Yogyakarta. – Kepariwisataan: Jurnal Ilmiah 14(1): 31-36.
[28] Sugiyono (2017): Metode penelitian bisnis: Pendekatan kuantitatif, kualitatif, kombinasi, dan R&D. – Alfabeta, Bandung 818p.
[29] Sururin, A., Heryanda, K.K., Atidira, R. (2020): Pengaruh kepuasan kerja dan motivasi kerja terhadap produktivitas kerja karyawan pada Singaraja Hotel. – Prospek: Jurnal Manajemen dan Bisnis 2(1): 11-20.
[30] Sutrisno, E. (2009): Manajemen Sumber Daya Manusia. – Kencana Prenada Media Group, Jakarta 250p.
[31] Tewal, B., Adolfina, Pandowo, M.H., Tawas, H.N. (2017): Perilaku Organisasi. – CV. Patra Media Grafindo, Bandung 250p.
[32] Tjandra, D.N., Setiawati, M. (2014): Analisis pengaruh lingkungan kerja, kepemimpinan, dan motivasi terhadap kepuasan kerja karyawan food and beverage “X” Hotel Surabaya. – Jurnal Hospitality dan Manajemen Jasa 2(1): 127-145.
[33] Zonic, A. (2023): 5 sumber motivasi kerja milenial dan Gen Z, kebahagiaan terdepan. – IDN Times, Indonesia 3p.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 DEANDRA FAIDZHA ANINDYA PUTRI, EFENDI, AGUS RIYANTO
This work is licensed under a Creative Commons Attribution 4.0 International License.
